GO Terms of Use

Revised on April 3, 2023

1 General Provisions

1.1. Application and Amendment

1.1.1. Application of These Terms

These Terms of Use shall apply, as a special agreement under the Part on Arranged Travel Contract of the Travel Terms and Conditions, between the Company and all persons who use the services provided by the application software called “GO” (hereinafter referred to as “GO”) operated by GO Inc. (hereinafter referred to as the “Company”) (hereinafter collectively referred to as the “App”; in case of change in the names or substance of the apps for any reason, the term “App” includes the apps as changed) (hereinafter referred to as the “Services,” which includes the Taxi Allocation Service as defined in Section 2.2., “GO Pay” as defined in Section 3 and “GO Ticket” as defined in Section 4, as well as these services provided by the Company through application software provided by third parties partnered with the Company) (hereinafter each referred to as a “User”).

1.1.2. Individual Terms

Where any terms have been established separately herefrom for any service on the App (hereinafter referred to as “Individual Terms”), Users of the service are subject to the provisions of those Individual Terms in addition to these Terms of Use. In the event of any inconsistency between any provision of these Terms of Use and any provision of any Individual Terms, the provisions of Individual Terms shall prevail.

1.1.3. Amendment of These Terms

If the Company deems it necessary, the Company may amend the provisions of these Terms of Use pursuant to the provisions of Article 548-4 of the Japanese Civil Code. In such case, the Company shall publicize the intended amendment of these Terms of Use, the provisions of these Terms of Use as changed, and the effective date by posting on the App or the Company’s website or by other means. These Terms of Use as changed will apply to all Users as from such effective date.

1.2. Usage Contract

1.2.1. Formation of a Usage Contract

A person who intends to use the Services shall, after downloading and installing the App on his/her compatible device (meaning smartphone, tablet or any other electronic device specified by the Company; the same applies hereinafter), accept the provisions of these Terms of Use in accordance with the method specified by the Company, and will be entitled to use the App subject always to such acceptance. Upon such acceptance by the User, a contract for his/her use of the App in accordance with the provisions of these Terms of Use (hereinafter referred to as a “Usage Contract”) is formed between the Company and the User.

1.2.2. Use by Minors

If a person who intends to use the Services is a minor, he/she must obtain the consent of his/her parent or other legal representative before using the App. If a minor uses the Services, the minor will be deemed to have obtained the consent of his/her parent or other legal representatives.

1.2.3. Account

A person who intends to use the Services must first create an account for the Services by registering the information prescribed by the Company (including, without limitation, authentication information; hereinafter referred to as “Registration Information”). The Company shall be entitled to deem all acts performed by using the Registration Information to have been performed by the User and shall be entitled to deem the Registration Information to be information on the User. The Company may use the User’s account for the Services (including the Registration Information) in common for any services provided by the Company other than the Services.

1.2.4 Withdrawal

The User is entitled to terminate the Usage Contract pursuant to the procedure prescribed by the Company. However, the Company may not accept the termination of the Usage Contract by the User if the User has unfulfilled obligations under the Usage Contract or if other reasonable grounds exist. Please be advised in advance that once the Usage Contract is terminated, the User will no longer have access to the Registration Information or any other information recorded on the App.

1.3. Representations and Warranties, and Covenants

Each User represents and warrants, or covenants, the following in his/her use of the Services:

(1) That the User is not and was not an antisocial force or the like (meaning an organized crime group, a member or quasi-member of an organized group, an organized crime group-associated company, a corporate extortionist (sokaiya) or the like, a rogue person or group proclaiming itself to be a social activist (shakai undo to hyobo goro), an organized special intellectual crime group (tokushu chino boryoku shudan) or the like, or any other person similar to any of the above; the same applies hereinafter).
(2) That the User does not and did not have any interaction or involvement with any antisocial force or the like, such as cooperating or being involved in the maintenance, operation, or management of an antisocial force or the like through providing funds or otherwise.
(3) That the User will not have any interaction or involvement with any antisocial force or the like, such as cooperating or being involved in the maintenance, operation, or management of an antisocial force or the like, at any time during the effective term of the Usage Contract.
(4) That the Registration Information is that of the User (not of any third party).
(5) That the Registration Information is true, accurate, and complete information, and that the User will update the Registration to keep it current.
(6) That the User will carefully manage the Registration Information and the User’s account for the Services for himself/herself to prevent unauthorized use thereof.

1.4. Use of the Services

A User is entitled to use the Services during the effective term of the Usage Contract pursuant to the procedures set forth herein and by the Company. Use of the Taxi Allocation Service shall be subject to the provisions of Section 2, “Taxi Allocation Service.” Use of GO Pay shall be subject to the provisions of Section 3, “Use of GO Pay.”

1.5. Fees and Payment Method

Consideration for using the Services payable by a User, the method of payment thereof, and other details shall be subject to the provisions of Section 2, “Taxi Allocation Service,” and Section 3, “Use of GO Pay.”

1.6. Prohibited Acts

In using the Services, a User must not engage in any of the following acts:

(1) Any act of infringing any intellectual property rights, rights of publicity, privacy rights, honor or other rights or interests of the Company, any taxi company designated by the Company (hereinafter referred to as a “Taxi Company”), any other User, or other third parties, including any act that directly or indirectly causes such infringement.
(2) Any false request for taxi allocation.
(3) Any act of repeating cancellation after the finalization of taxi allocation.
(4) Any act related to any criminal act or violating public order and morals.
(5) Any act that violates any law or regulation, any court judgment, decision, or order, any legally-binding administrative action, or any internal rules of any industry association to which the Company or the User belongs.
(6) Any act of transmitting information containing a computer virus or any other harmful computer program.
(7) Any act of tampering with information that may be used in connection with the Services.
(8) Any act that is likely to interfere with the Company’s operation of the Services.
(9) Any act of deciphering, analyzing, decompiling, disassembling, or reverse-engineering the App or any server in the possession of the Company or any information, correspondence, etc. generated by the App or such server.
(10) Any act of impersonating another individual or organization or unjustly pretending to have a relationship with another individual or organization.
(11) Any act of taking advantage of bugs or malfunctions of the App.
(12) Any act of utilizing the Services for commercial purposes.
(13) Any act of causing or permitting a third party to use the User’s account for the Services or lending, assigning, selling, pledging, or otherwise disposing of such account to, or in favor of, a third party.
(14) Any other act reasonably considered inappropriate by the Company.

1.7. Attribution of Rights

Each User accepts the following terms regarding the attribution of rights related to the Services:

(1) All proprietary rights and intellectual property and other property rights in the App and the Services (including without limitation all icons, numerical values, and data indicated on the Services; the same applies hereinafter) are vested in the Company or its licensors, and the license to use the App and the provision of the Services as set forth in these Terms of Use does not operate as transfer or licensing to the User of any intellectual property rights of the Company or its licensors in the App or the Services, unless otherwise expressly stated herein.
(2) The Company shall be entitled to make use (including reproduction, copying, modification, sublicensing to third parties, and all other uses), freely without charge, all text, images, videos, and other data posted on or otherwise sent to the App or the Services by the User (hereinafter referred to as “Posted Data”).
(3) The User will not exercise any author’s moral rights or other rights in his/her Posted Data against the Company’s use thereof.
(4) If the Company needs to check the User’s compliance with law or these Terms of Use, the Company may check the content of the Posted Data to an extent that does not violate any law. If such check reveals that the Posted Data breaches or is likely to breach these Terms of Use or if otherwise reasonably necessary for business purposes, the Company is entitled to delete or change the Posted Data or take other reasonable action without prior notice to the User.

1.8. Personal Information

All personal information of a User received by the Company in the course of providing the Services (including “personal information” as defined in the Act on the Protection of Personal Information, email addresses, and the User’s location information; the same applies hereinafter) shall be handled in accordance with the privacy policy separately established by the Company, and the User accepts the Company’s privacy policy. Where the User requests taxi allocation in the manner set forth in these Terms of Use, the User shall request the Company to provide such part of his/her personal information as is specified by the Company to the relevant Taxi Company and other businesses, to the extent necessary for taxi allocation in response to the taxi allocation request and for completion of payment of the Taxi Fare (as defined in Section 2.3; the same applies hereinafter) or the Arrangement Fees, etc. (as defined in Section 2.3 (3)), and the Company shall, in response to such request, provide the User’s personal information to the Taxi Company and other relevant businesses on behalf of the User.

1.9. Responsibility for Equipment

Each User accepts the following terms regarding his/her responsibility for equipment and related matters in using the App and the Services:

(1) The User’s compatible device, computer, software, and other devices, communication line, and other elements of his/her communication environment necessary for downloading the App and receiving the Services shall be prepared, managed, and maintained at the expense and responsibility of the User.
(2) The User shall, at his/her own expense and responsibility, take security measures such as prevention of computer virus infection, unauthorized access, and data breach, according to the environment in which the User uses the Services.
(3) When the User installs the App on the User’s compatible device at the beginning or during his/her use of the Services, the User shall exercise due care to prevent loss or corruption of information in the possession of the User and to prevent failure of or damage to any equipment.
(4) Even if messages or other information sent or received by the User have been retained by the Company for a certain period of time for operational purposes, the Company shall have no obligation to retain such information and shall be entitled to delete the same at any time.

1.10. User’s Liability for Damages

Each User accepts the following terms in using the Services:

(1) If the User causes damage to the Company or a Taxi Company as a result of the User’s breach of these Terms of Use or in connection with the User’s use of the Services, the User must compensate the Company for such damage.
(2) If, in connection with the User’s use of the App, the User receives a complaint from a Taxi Company, another User, or any other third party, or a dispute arises between any of the above entities and the User, the User shall immediately notify the Company of the details of such complaint or dispute, shall handle the claim or dispute at the expense and responsibility of the User, and shall report the process and results thereof to the Company at its request.
(3) If the Company receives any demand or claim from a Taxi Company, another User, or any other third party, in connection with the User’s use of the App on the grounds of violation of rights or for any other reason, the User shall compensate the Company for the amount of money (if any) the Company is obligated to pay to such third party based on such demand.

1.11. Exemption of the Company’s Liability

1.11.1. No Warranty

The App and the Services are provided on an “as-is” basis. The Company makes no warranty, express or implied, with respect to the security or any other aspect of the App and the Services, including the Taxi Allocation Service (as defined in Section 2.2.1), including that they are free from defects, errors, bugs, or rights infringement and including with respect to their safety, reliability, accuracy, integrity, effectiveness, fitness for particular purposes, and commercial usefulness (hereinafter referred to as “Defects”), and has no obligation to eliminate these Defects before providing the App and the Services to Users.

1.11.2. Exemption of the Company’s Liability

The Company assumes no liability for any damage to a User caused by the App or the Services (including loss of data or failure of or damage to equipment as a result of the User’s use of the App), unless such damage is caused by intent or gross negligence on the part of the Company. However, if the Usage Contract constitutes a “Consumer Contract” as defined in the Consumer Contract Act and if the Company is held liable for any non-performance of its obligations or any tort caused by the Company’s negligence (excluding gross negligence), the Company is not liable for lost profits or any other damage arising from exceptional circumstances, but assumes liability for damages within the extent of damage that would normally occur and up to the amount of the higher of the Arrangement Fees (as defined in Section 2.2.4) or the pickup fee related to the relevant taxi allocation request (provided that if such amount is nil, it shall be deemed to be five hundred (500) yen). If any damage is incurred by a User due to gross negligence on the part of the Company (except where the Usage Contract constitutes a “Consumer Contract” as defined in the Consumer Contract Act), the Company is not liable to compensate for lost profits or any other damage arising from exceptional circumstances but assumes liability for damages within the extent of damage that would normally occur and up to the amount of the higher of the Arrangement Fees or the pickup fee related to the relevant taxi allocation request (provided that if such amount is nil, it shall be deemed to be five hundred (500) yen).

1.12. Suspension of Use

A User is not allowed to use the App or the Services for any reason in any of the following events. In these events, the Company shall be entitled to suspend the User’s use of the Services, and the User must promptly uninstall or otherwise erase the App from the compatible device in the possession or control of the User.

(1) Where the User breaches any provision of these Terms of Use or any of the applicable Individual Terms or breaches any of the representations, warranties, or covenants set forth in Section 1.3.
(2) Where the User uses or attempts to use the Services for such purpose or in such manner as may cause damage to the Company, an/other User(s), or other third parties.
(3) Where the User interferes with the operation of the Services by any means.
(4) Where the User admits its inability to pay its debts as they fall due or becomes insolvent, or where a petition for commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, special conciliation, or any proceedings similar to any of the above is filed by or against the User.
(5) Where any bill, draft, note, or check drawn or accepted by the User is dishonored, or where the User is subject to suspension of transactions by a clearinghouse or any other similar action.
(6) Where a petition for attachment, provisional attachment, provisional disposition, compulsory execution, or public auction is filed against the User.
(7) Where the User is subject to coercive collection of unpaid taxes or public charges.
(8) Where the User dies.
(9) Where the User has not used the Service for one (1) year or more.
(10) Where the Company previously suspended the User’s use of the App or the Services or any other application software or service operated and/or provided by the Company.
(11) Where the User fails to pay fares set by the relevant Taxi Company or Arrangement Fees, etc. set by the Company.
(12) Where the Company reasonably considers that the User caused a nuisance to a taxi or limousine (hereinafter collectively referred to as a “Taxi”) allocated using the Services.
(13) Where the Company reasonably considers that the User unjustly caused a nuisance to an/other User(s).
(14) Where the Company otherwise reasonably considers that it is not appropriate to keep the User registered as a User.

1.13. Suspension of the Services

In any of the following events, the Company shall be entitled to suspend or interrupt the provision of all or part of the Services to the User without prior notice to the User:

(1) Where the Company conducts regular or emergency inspection or maintenance work on the computer system for the App (including the server for the App).
(2) Where the relevant computers, communication lines, etc. stop due to an accident.
(3) Where the Company becomes unable to provide the Services due to a fire, power failure, act of God, or other force majeure.
(4) Where the Company otherwise considers that such suspension or interruption is necessary.

1.14. Effective Term

A Usage Contract shall become effective on the date on which the User accepts these Terms of Use in accordance with Section 1.2 and shall remain in full force and effect between the Company and the User until the earlier of: (i) the date on which the User deletes his/her account or erases the App from his/her compatible device by uninstalling the App or by other means; or (ii) the date on which the provision of the Services is terminated.

1.15. No Assignment

No User is entitled to transfer, assign, provide as security, or otherwise dispose of any right or obligation under the Usage Contract to or in favor of any third party. If the Company transfers its business related to the Services to another company, the Company is entitled to, and each User acknowledges in advance in this paragraph that the Company is entitled to, transfer the Company’s status under the Usage Contract, the Company’s rights and obligations under these Terms of Use, and information on the User to the transferee of the business transfer in association with the business transfer. This acknowledgment by the User shall cover not only business transfers but also company splits and all other events in which a business is transferred.

1.16. Survival

The provisions of Section 1.5 (only if any payment is outstanding), 1.7, 1.9 (3), 1.10, 1.12, 1.14 through 1.16, 2.3 (only if any payment is outstanding), 2.4, 2.6, and 3.5 through 3.9 (in the case of Sections 3.5 through 3.9, only if any payment is outstanding) shall remain in full force and effect notwithstanding the termination of a Usage Contract.

1.17. Governing Law and Jurisdiction

These Terms of Use shall be governed by the laws of Japan. The parties hereto agree that the Tokyo District Court shall have exclusive jurisdiction over any legal dispute related to these Terms of Use and the Services.

1.18. Means of Notification

All notices from the Company to a User will be given using the User’s email address or telephone number registered with the Company or by means of notification using the App’s function and shall be deemed received when a notice given by email or SMS or through the App should normally be received.

1.19. Discontinuation of Services

The Company shall be entitled to discontinue the Service at any time for its own reason.

2 Taxi Allocation Service

2.1. Use of Taxi Allocation Service

This Section 2, “Taxi Allocation Service,” sets forth the taxi allocation service provided by the Company (including the various functions provided by the Company in relation to taxi allocation).

2.2. Taxi Allocation Service

2.2.1. Formation of a Taxi Allocation Contract

At the time when the Company indicates on the App a Taxi available for pickup in response to a User’s request to the Company, made in accordance with the method specified by the Company, for arrangement of a Taxi available for pickup at the location designated by the User, the Company shall be deemed to have accepted the request, and a contract for the Taxi Allocation Service is formed between the User and the Company (hereinafter referred to as a “Taxi Allocation Service Contract; the service to be provided thereunder is referred to as the “Taxi Allocation Service”). The Company will strive to search for a Taxi available for pickup in response to the User’s taxi allocation request but does not promise that a Taxi will be able to the User. Therefore, the Company assumes no liability for any lack of availability of Taxis of the Taxi Company of the User’s choice (meaning the number of Taxis considered by the Taxi Company to be available for pickup at the time of the taxi allocation request; the same applies hereinafter).

2.2.2. Terms and Conditions of a Taxi Allocation Service Contract

Prior to making a taxi allocation request, the User shall read the terms and conditions of the contract for the Taxi Allocation Service shown on the App.

2.2.3. Grounds for Refusal of Taxi Allocation

A User must not make any of the following taxi allocation requests. If the Company considers that any of the following requests has been made by a User, the Company shall be entitled to refrain from searching for a Taxi available for pickup and to cancel any Taxi Allocation Service Contract that may have been formed. The Company is entitled to deem that a Taxi Allocation Service Contract has been cancelled by the User in such cases as where the User takes a Taxi that is not the one allocated in response to the User’s taxi allocation request or where the User fails to show up at the location designated by the User after a certain time following arrival at such location of the Taxi allocated in response to the User’s taxi allocation request.

(1) A taxi allocation request that requires pickup at a location outside the geographical area designated by the relevant Taxi Company.
(2) A taxi allocation request made in a manner that breaches these Terms of Use.
(3) A taxi allocation request made by a person who breached these Terms of Use in the past.
(4) A taxi allocation request made by a User at a time when a Taxi Fare charged on any past occasion of the User’s use of GO Pay remains outstanding.
(5) A taxi allocation request containing false information.
(6) A taxi allocation request made by a User after the Company has received a request from the relevant Taxi Company that the Company reject any taxi allocation request from the User.
(7) A taxi allocation request made by a User who made a cancellation (hereinafter “cancellation” or “to cancel” means that the User fails to take the Taxi actually allocated in response to the User’s taxi allocation request, regardless of whether or not the Taxi Company or the Company has been informed in advance and regardless of the reason for the cancellation; the same applies hereinafter) more than once in the past.
(8) A taxi allocation request made by a User at a time when the User is reasonably suspected of having had a free taxi ride in the past.
(9) Any other taxi allocation request reasonably considered inappropriate by the Company.

2.2.4. Arrangement Fees

(1) A User shall pay to the Company the fees prescribed by the Company for using the functions provided by the Company (hereinafter referred to as “Arrangement Fees”). Details of the functions provided by the Company are here. Details of the Arrangement Fees are here.
(2) The Arrangement Fees shall be paid by GO Pay (as defined in Section 3) or any other means accepted by the Company.
(3) Each User acknowledges in advance that the Company will assign its claims for Arrangement Fees against the User to the relevant Taxi Companies, except where payment was made by GO Pay or in any other cases separately specified by the Company. A User shall not use against any Taxi Company any defense that he/she may have against the Company.

2.2.5. Pre-fixed Fare Function

Subject always to the Company’s approval, a User is entitled to use the function that allows a User to make a taxi allocation request requiring the use of such route and to charge such fare as is fixed on the App in advance (hereinafter referred to as “Pre-fixed Fare”) (hereinafter referred to as the “Pre-fixed Fare Function”). Where a User makes a taxi allocation request using the Pre-fixed Fare Function, the User accepts the following terms:

(1) In the event of route change for the User’s own reason during the travel, the User will be required to pay the amount of Pre-fixed Fare as fixed at the time of order plus metered fare (measured by the time distance combined system) from the point of change.
(2) The amount of Pre-fixed Fare may be higher than the amount of metered fare or fixed fare if the traffic is light or in such other cases.
(3) If the User fails to show up at the location designated by the User after the lapse of a certain amount of time from the scheduled arrival time, Pre-fixed Fare will be superseded by metered fare or cancellation is deemed to have been made.

2.3. Provision of Passenger Transport Service by the Taxi Company and Payment of Fare

The User acknowledges the following in advance regarding the User’s receipt of the passenger transport service.

(1) The passenger transport service is provided by the Taxi Company to the User. The User shall receive the passenger transport service from the Taxi Company at the expense and responsibility of the User.
(2) The User shall pay the fare, wait time fee, pickup fee, expressway tolls, parking fees, tour guide fees, and other considerations for the passenger transport service payable by the User to the Taxi Company for the passenger transport service (hereinafter referred to as “Taxi Fare”) to the Taxi Company in accordance with its instructions. The User shall pay the Taxi Fare to the Taxi Company pursuant to the instructions of the Taxi Company. However, where the User uses GO Pay under these Terms of Use, the User shall pay the applicable Taxi Fare (including Arrangement Fees, if any; hereinafter collectively referred to as “Taxi Fare, etc.”) pursuant to the provisions of Section 3, “Use of GO Pay.” In case of a Pre-fixed Fare, the User shall pay, by the method designated by the Company, the applicable Taxi Fare set by the Company based on the fare system established by the Taxi Company and the relevant factor set by the relevant transportation bureau. Notwithstanding the above, the Company shall, if it specifies so, be entitled to receive such Taxi Fare, etc. on behalf of the Taxi Company or, at the request of the User, pay such Taxi Fare, etc. to the Taxi Company on behalf of the User.
(3) If the User cancels a taxi allocation request after the finalization thereof, the User shall pay to the Company, by the method designated by the Company, the cancellation fee and other fees and charges specified by the Company (hereinafter collectively referred to as “Cancellation Fee”; the Company will charge the Cancellation Fee pursuant to the cancellation policy established by the Company). However, where the User uses GO Pay under these Terms of Use, the User shall pay the applicable Cancellation Fee and Arrangement Fees (hereinafter collectively referred to as “Arrangement Fees, etc.”) pursuant to the provisions of Section 3, “Use of GO Pay.” For the purpose of these Terms of Use, the finalization of taxi allocation occurs at the time when the User is notified of the scheduled arrival time or the finalization of taxi allocation on the order completion screen of the App.
(4) The Company assumes no responsibility for the provision of the passenger transport service by the Taxi Company to the User. Each of the Taxi Companies listed on the App provides passenger transport services at their own responsibility, and the Company makes no warranty with respect to, the provision of passenger transport services by those Taxi Companies unless otherwise expressly stated in these Terms of Use.

2.4. Third-Party Use

Where the person who makes a taxi allocation request using the App (hereinafter referred to as the “Orderer”) is not the person who will receive the passenger transport service (hereinafter referred to as the “Passenger”) (hereinafter referred to as “Third-Party Use”), the Orderer shall have the Passenger accept or comply with the provisions of these Terms of Use (including the privacy policy referred to in Section 1.8), and shall assume any liability for any breach of these Terms of Use by the Passenger and any other liability that may arise in connection with the Passenger’s receipt of the passenger transport service associated with the taxi allocation request.

2.5. Change after the Finalization of Taxi Allocation

If a User wishes to change the details of a taxi allocation request after making it through the App, the User shall cancel the taxi allocation request using the App and shall make another taxi allocation request pursuant to the provisions of Sections 2.2.1 through 2.2.3. Whether or not a taxi will actually be allocated upon the second taxi allocation request depends on the situation at the time of such taxi allocation request. If taxi allocation has already been finalized at the time of cancellation of the taxi allocation request, the User shall pay the applicable Arrangement Fees, etc. pursuant to Section 2.3 (3).

2.6. No Warranties with Respect to the Taxi Allocation Service

Each User accepts the following terms:

(1) Whether or not taxi allocation is successful depends on the weather and traffic conditions and the availability of Taxis, among other things. The Company makes no warranty that the User will be picked up at the time and location as per his/her taxi allocation request.
(2) With the exception of the Pre-fixed Fare and other fixed fare functions, Taxi Fares are indicative only and may be higher than the estimated Taxi Fares due to traffic jams or for any other reason.
(3) The Company makes no warranty that the User’s use of the Services complies with all laws, regulations, etc. applicable to the User.
(4) The User shall maintain communications for using the Services at the expense and responsibility of the User.
(5) The Company makes no warranty with respect to the accuracy of location information of the User. The User may not be able to use the Services due to errors in location information or due to other circumstances.
(6) The Company makes no warranty with respect to the accuracy, integrity, or timeliness of travel history information.
(7) The User may not be able to use the Services if the User is in breach of these Terms of Use or if the relevant taxi allocation request is erroneous.
(8) Any transaction, communication, dispute, etc. that may occur between the User and the Taxi Company or any other third party in connection with the Services shall be handled and resolved at the expense and responsibility of the User.

3 Use of GO Pay

“GO Pay” is a service that allows a User to pay a Taxi Fare, etc. or Arrangement Fees, etc., as defined in Section 2.3, charged for the User’s use of a Taxi, including where the Taxi Allocation Service is used, by using the payment method (meaning any of the payment methods including credit card, carrier billing, etc. designated by the Company; the same applies hereinafter) registered with the App by the User in advance. Fees that can be paid using GO Pay are Taxi Fares, etc. or Arrangement Fees, etc. as defined in Section 2.3. Taxi Companies that accept GO Pay shall be limited to those designated by the Company on the Services. Some Taxi Companies may not accept GO Pay. Any meal expenses, admission fees, etc. incurred in addition to the fees incurred in connection with the Taxi operation shall be paid by the passenger to the relevant facilities.

3.1. Issuance of a Booking Confirmation

Where a User wishes to use GO Pay, the User shall make prior registration with the App pursuant to the procedure prescribed by the Company.

The Company shall send an email stating the person who made the booking, the scheduled arrival date and time, and the number of taxis to the User who made such registration at the email address specified in advance by the User (hereinafter referred to as a “Confirmation Email”) or shall indicate on the App screen a message that a taxi(s) are heading to them (hereinafter referred to as a “Booking Confirmation”).

At the time when the Booking Confirmation is shown on the App screen or the Confirmation Email is sent, in each case after the allocated taxi(s) has been decided upon, a contract for the User’s use of GO Pay to pay the Taxi Fare, etc. associated with the taxi allocation request (hereinafter referred to as a “Payment Contract”) shall be formed between the Company and the User. However, the formation of the Payment Contract shall not be affected by the occurrence of any event where the User is unable to receive the Booking Confirmation due to communication circumstances or an erroneous email address or any other cause.

3.2. Compliance Rules on Payment Methods

A User shall use GO Pay on the condition that the User will, at his/her own expense and responsibility, comply with the applicable rules for the use of the payment method used by the User through GO Pay or the terms of the relevant contracts or the like on such payment method, in each case established by the entity which provides such payment method to the User (including a credit card company or telecommunications carrier; hereinafter referred to as the “Payment Method Provider”) (hereinafter collectively referred to as “Payment Rules”).

3.3. Grounds for Refusal to Issue a Booking Confirmation

If the Company considers that any of the following events has occurred or is likely to have occurred in respect of a User’s use of GO Pay, the Company shall be entitled to refrain from issuing a Booking Confirmation even if the User has made registration as required by Section 3.1.

(1) Where such use breaches these Terms of Use.
(2) Where the User uses GO Pay to make any of the taxi allocation requests set forth in the items of Section 2.2.3.
(3) Where the User breaches the applicable Payment Rules.
(4) Where the User registers any payment method by which the User was unsuccessful in making payment in the past for any reason.
(5) Where the information entered at the time of registration as required by the Company (including credit card holder, membership number, expiry date, etc.) contains errors or false information.
(6) Where the Company otherwise reasonably considers such use to be inappropriate.

3.4. Method of Identity Verification at Pickup

Each User acknowledges that his/her identity will be verified at pickup by the method designated by the Company. If the driver of the relevant Taxi Company is unable to verify the User’s identity, the User (or the Passenger in case of Third-Party Use; the same applies hereinafter in this Section 3.4) shall not be entitled to use GO Pay but shall pay the applicable Taxi Fare, etc. in cash pursuant to the applicable rules established by the Taxi Company.

3.5. Payment

Where a User using GO Pay has the obligation to pay the Taxi Fare, etc., the User shall pay the same by the payment methods registered by the User, pursuant to the instructions of the Company and the Taxi Company. The Company shall be entitled to receive such Taxi Fare, etc. on behalf of the Taxi Company or, at the request of the User, pay such Taxi Fare, etc. to the Taxi Company on behalf of the User. The handling of sales involving the use of GO Pay, the time of billing to the User, billing details, cut-off dates, and other details of the use of GO Pay shall be subject to the applicable arrangements between the relevant Payment Method Provider and the Company or the Taxi Company and to the applicable Payment Rules. The sales processing date and other payment processing dates associated with the use of GO Pay may be different from the actual pickup date.

3.6. Handling of Cancellation

If a User to whom a Booking Confirmation has been issued under Section 3.1 makes a cancellation, the applicable Arrangement Fees, etc. shall be paid by the payment method registered with the App in advance.

3.7. Maximum Amount of Payment

The Company shall be entitled to set the maximum amount of a Taxi Fare, etc. that is allowed to be paid per Payment Contract. In such case, the Company shall specify such maximum amount on the App. If any taxi fare, etc. payable by a User exceeds the maximum amount, the User shall pay the portion up to the maximum amount by the payment method registered in advance, with the balance to be paid in cash to the Taxi Company.

3.8. Payment in Case of Third-Party Use

GO Pay must be used solely by the User himself/herself who has a payment method such as credit card and who is allowed to use the payment method. Even in the case of Third-Party Use, payment of the Taxi Fare, etc. by GO Pay shall be made in the name of the User himself/herself who is the Orderer.

3.9. Second Payment Attempt

If a User is unable to pay any Taxi Fare, etc. by credit card or other payment method registered by the User, the User shall make another payment attempt after resolving the cause of the payment failure or shall pay the Taxi Fare, etc. in cash to the Taxi Company. If a User is unable to pay any Taxi Fare, etc. by registered credit card or other payment method due to communication circumstances or other causes on the part of the Company or the Taxi Company, the User shall likewise pay the Taxi Fare, etc. in cash to the Taxi Company.

3.10. Handling of Payment Errors

Each User acknowledges in advance that if the User leaves a Taxi despite unsuccessful payment of the Taxi Fare, etc. by registered credit card or other payment method for any reason, the Company or the Taxi Company may process payment of the Taxi Fare, etc. by registered credit card or other payment method afterward. In such case, the sales processing date associated with the use of GO Pay may be different from the actual pickup date.

Each User also acknowledges in advance that if any excess or deficiency is found in the amount of the Taxi Fare, etc. paid by registered credit card or other payment method (including without limitation cases involving omission of expressway tolls, parking fees, or other advances paid, or omission of discount application), the amount of payment processed by the Company or the Taxi Company may be adjusted afterward.

4 Means of Payment

4.1. E-Taxi Tickets

4.1.1. Use of GO Tickets

E-Taxi Ticket is an electronic taxi ticket (hereinafter referred to as "GO Ticket") issued by the Company upon consignment from the business partners. The GO Ticket is a service whereby the business partners pay the Taxi Fare, etc. paid by the User within a set maximum amount of the Taxi Fare, etc. and the Arrangement Fees, etc. owed by the User, when the User presents the GO Ticket to the Taxi Company in a manner prescribed by the Company.

4.1.2. Suspension of GO Ticket Use

The User may not use the GO Ticket in the event of suspension or termination of the contract between the Company and the business partner for any reason whatsoever.

4.2. E-Taxi Coupons

4.2.1. Use of E-Taxi Coupons

E-Taxi Coupon is an electronic taxi coupon (hereinafter referred to as " Coupon ") issued by the Company. The Coupon is a service whereby the Company pays the Taxi Fare, etc. paid by the User within a set maximum amount of the Taxi Fare, etc. and the Arrangement Fees, etc. owed by the User in a manner prescribed by the Company.

4.3. Common Application of GO Tickets and Coupons

4.3.1. Identification Codes

User may use GO Ticket and Coupon in the way of entering the Company's designated identifier on the GO Ticket or Coupon issued by the Company ( hereinafter collectively referred to as " Identification Codes”)at the time of GO Pay usage, etc. User shall not disclose, public,etc. the Identification Codes unless permitted by the Company.

4.3.2. GO Pay’s Payment Failure

GO Ticket or Coupon may not be redeemed if the payment by GO Pay is not completed successfully when redeeming the GO Ticket or Coupon.

4.3.3. Reissue

The Company shall not be liable for any loss, theft, third party use or other misuse of GO Ticket or Coupon for any reason whatsoever, and shall not reissue them.

4.3.4. Expiry Date

The Company may set an expiry date for GO Ticket or Coupon. For details, please check the contact form page. After the termination of a User’s Usage Contract, the User will no longer be allowed to use any GO Ticket and Coupon, regardless of its expiry date.

4.3.5. Prohibited Acts

In using the GO Ticket and Coupon, a User must not engage in any of the following acts:

(1) Any act of tampering, reproduction, modification.
(2) Any act of selling, pledging, or otherwise disposing.
(3) Any other act reasonably considered inappropriate by the Company.

5 Other Matters

5.1. Issuance of Receipts

When a user pays a Taxi Fares, etc. and Arrangement Fees, etc. using GO Pay (excluding GO Ticket usage), the Company will issue a receipt for such Taxi Fares, etc. and Arrangement Fees, etc. The method of issuance of a receipt and any reissuance thereof shall be subject to the prescribed by the Company.

In the event of any conflict or inconsistency between the Japanese version and any other language version of these Terms, the Japanese version shall prevail.

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