Using a GO Ticket

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EN

STEP1Set Up the GO Taxi App

Download and set up GO to hail a taxi from your smartphone.
*SMS authentication is required to sign up with the GO app.
*Please sign up with the GO app from inside Japan (after you arrive).

For New Users
1

Download the GO App

Download the GO App

Download the official GO app, open it and begin the setup process.

2

Enter Your Information

Enter Your Information

Enter your name, gender and birth date, then tap "Sign Up."

3

Add a Payment Method

Add a Payment Method

Add a credit card, d-Barai or other payment method to save yourself from having to deal with paying your fare when you arrive at your destination.

4

Finished!

Finished!

Setup is finished. You can now hail a taxi with the GO app.

Download here!

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Google Play is a trademark of Google LLC.

Download now and get a ¥500 coupon!

  • A ¥500 coupon will be presented to everyone registering for the first time.
  • Coupons will not be granted to those who have already registered for the app in the past.
  • To use coupons, you must set up GO Pay and select the coupon you wish to use.
  • Only one coupon may be used per ride.
  • The coupon has an expiration date. Check the date after signing up and be sure to use it before it expires.
  • May not be used with GO Tickets.
If you are already using the GO taxi app, go to Step 2.

STEP2Add a GO Ticket to the GO Taxi App

Adding a GO Ticket code allows you to select it as a payment method.

1

Open the GO Ticket's Shared Link
(URL)

Open the GO Ticket's Shared Link<br class="sp-hidden">(URL)

The page in the app above is not translated into English.
Open the shared link (URL) and tap the blue button "Use GO Ticket in App" at the top of the page.

2

The Ticket Code Is Automatically
Entered

The Ticket Code Is Automatically <br> Entered

The GO app will open and the GO Ticket code will be automatically entered. Tap on "Add."

3

Review Information to Be Provided
About Your Pickup Location and
Destination

Review Information to Be Provided<br> About Your Pickup Location and<br> Destination

Review the information to be provided about your pickup location and destination to the issuer of the ticket, and if there are no problems tap "I Agree."

4

Finished!

Finished!

The GO Ticket has been added and can now be used.

STEP3Set the GO Ticket as the Payment Method
and Hail a Taxi.

Having added the ticket to the GO app, you can now hail a taxi.

Set the GO Ticket You Added as the Payment Method and Hail a Taxi Using the GO App
1

Set Pickup Location and Go to the
Next Step

Set Pickup Location and Go to the<br> Next Step

Set the pickup location. Also set the destination, if you have one, then tap "Next."

2

Open the Payment Method Screen

Open the Payment Method Screen

 Tap the current payment method.

3

Change the Payment Method to
GO Ticket

Change the Payment Method to<br> GO Ticket

Tap on "GO Ticket" under the payment methods shown.

4

Select the Added GO Ticket

Select the Added GO Ticket

Tap on the GO Ticket shown to select it, then tap on "Use This GO Ticket."

5

Set the Payment Method to Cover
Any Difference

Set the Payment Method to Cover<br> Any Difference

Select a payment method to cover the difference if your taxi fare exceeds the maximum value of the GO Ticket.

6

Payment Method Is Set to the
GO Ticket

Payment Method Is Set to the<br> GO Ticket

Confirm that the payment method has been changed to the GO Ticket, then tap on "Pay With This Method"

7

Finished!

Finished!

Having set the payment method, you can now verify it has been changed to "GO Ticket."

Terms of Use

  • Please use the latest version of the GO app.
  • Creating a GO App account and registering a credit card with GO Pay is required.
  • Only one ticket code can be selected and used per ride.（Multiple GO tickets cannot be used for per ride.）
  • When the fare exceeds the ticket code's face value, the difference will be charged to the credit card registered in the GO app (GO Pay).
  • When the fare is less than the ticket code's face value, change will not be given for the difference.
    *This difference cannot be carried over to another ride.
  • When the ticket code's face value is less than the GO app usage fee, you will not be able to hail a taxi.
    *See here for GO service fees
  • GO Tickets have expiration dates.
  • A selected ticket code cannot be changed or cancelled after using the service.
  • Ticket codes cannot be used with other coupon codes or paper taxi tickets.
  • Ticket codes will not be refunded for any reason.
  • Ticket codes may not be transferred for compensation, exchanged for money or disposed of in any other manner.
  • Ticket codes will not be reissued regardless of reason, including loss, theft or unauthorized use.
  • Ticket codes may not be reproduced or resold regardless of reason or method.

Contact

For questions regarding the GO app and GO Tickets,
contact customer support using "Contact us" in the GO app menu.

*Providing us with your ticket code will enable us to assist you better.
*It may take us longer to respond depending on your inquiry.

【GO Customer Support Center】

https://support.go.goinc.jp/hc/en-us/requests/new

【GO FAQs】

https://support.go.goinc.jp/hc/en-us