For the purposes of this Policy, the term “User Information” means information for the identification of the User, the history of actions on communication services, and other information generated or accumulated on the User’s smartphone, PC, or other devices in connection with the User or his/her device, and includes without limitation the following information that may be collect by the Company under this Policy.
The Company will use to collect User Information as follows.
2-1 User Information collected by the Company will be used within the scope of the following purposes:
2-2 To create statistical data processed to a non-personally identifiable form in relation to the Services
|Applicable Items of User Information||・Location Information|
・Communications Line Information
To monitor the usage of the App and the like by Users, the GO app uses:
Google LLC’s Firebase and GoogleAnalytics services; PLAID Inc.’s KARTE; and Adjust GmbH’s adjust SDK. User information as specified in Article 1, paragraph (2), items may be sent to third parties that provide these services. The mechanisms through which data is collected and processed are as described in the following links:
4-1 Each User agrees in advance that the Company will provide personal data of the User to third parties in the following cases. Except in the following cases or where permitted by the Act on the Protection of Personal Information (hereinafter referred to as “APPI”) or any other law, the Company will not provide personal data of the User to any third party without the prior consent of the User.
4-2 Notwithstanding the provisions of the preceding paragraph, if the Company intends to provide personal information of the User to third parties (excluding persons who have put in place systems that meet the standards specified by the rules of the Personal Information Protection Commission under the APPI) located in foreign countries (excluding countries designated by rules of the Personal Information Protection Commission under the APPI), the Company shall obtain the prior consent of the User for the Company’s provision of such personal data to third parties located in foreign countries, unless such provision is permitted by the APPI or any other law.
4-3 Where the Company provides personal data to a third party, the Company will create and retain a record thereof pursuant to the APPI.
4-4 Where the Company receives personal data from a third party, the Company will perform a necessary check and create and retain a record of such check pursuant to the APPI.
The Company will jointly use User Information as follows to the extent that it has been collected by the GO app:
Jointly use with group companies
If the Company is requested by a User to disclose his/her personal information under the provisions of the APPI, the Company will make the requested disclosure to the User without delay after checking that the request is made by the User himself/herself (if the requested personal information does not exist, the Company will notify the User thereof). However, the foregoing does not apply if the Company is not required by the APPI or any other law to make such disclosure. Please be advised in advance that the Company charges fees for disclosure of personal information (1,000 yen per request).
7-1 If the Company is requested by a User to (1) correct his/her personal information under the provisions of the APPI on the grounds that such personal information is not true, or (2) cease the use of his/her personal information under the provisions of the APPI on the grounds that such personal information has been handled beyond the scope of the utilization purpose disclosed in advance, or that such personal information was collected by fraud or other unjust means, or that such personal information has been provided to third parties without the User’s consent, then the Company will conduct necessary investigation after checking that the request is made by the User himself/herself, and will, based on the results of the investigation, correct such personal information or cease the use thereof, as the case may be, followed by notification thereof to the User. If the Company decides not to correct such personal information or not to cease the use thereof on reasonable grounds, the Company will notify the User thereof.
7-2 If the Company is requested by a User to erase his/her personal information and if the Company considers it necessary to comply with such request, then the Company will erase such personal information after checking that the request is made by the User himself/herself and will notify the User thereof.
7-3 If the Company is not required by the APPI or any other law to correct personal information or cease the use thereof or take such other action, the provisions of the preceding two paragraphs do not apply.
8-1 Where the Company intends to produce anonymously processed information (which means “anonymously processed information” as defined in APPI, and limited to information constituting an anonymously processed information database as defined in the APPI; the same applies hereinafter), the Company will create such anonymously processed information by processing the relevant personal information in accordance with the standards established by rules of the Personal Information Protection Commission.
8-2 Where the Company produces anonymously processed information, the Company will take action for security control in accordance with the standards established by the rules of the Personal Information Protection Commission.
8-3 Where the Company produces anonymously processed information, the Company will, as required by rules of the Personal Information Protection Commission, disclose the items of information on individuals contained in such anonymously processed information.
8-4 Where the Company intends to provide anonymously processed information (including anonymously processed information produced by the Company and provided by third parties to the Company; the same applies hereinafter unless otherwise specified) to third parties, the Company will, as required by rules of the Personal Information Protection Commission, disclose in advance (i) the items of information on individuals contained in the anonymously processed information to be provided to third parties and (ii) the method of such provision, and will clearly identify to such third parties the information so provided to them as anonymously processed information.
8-5 When handling anonymously processed information, the Company will not do any of the following to identify the User to whom the personal information used to produce the anonymously processed information is relevant: (1) collating the anonymously processed information with any other information or (2) acquiring (i) any descriptions or the like or any individual identification codes deleted from such personal information or (ii) information on the method of the processing performed pursuant to the provisions of the APPI (provided that (2) above applies only if such anonymously processed information is provided by a third party).
8-6 The Company will strive to take itself action necessary and appropriate for the security control of anonymously processed information and action necessary to ensure the handling of complaints about the production or other handling of anonymously processed information, and to otherwise ensure the proper handling of anonymously processed information, and will strive to make public the details of such action.
Please address any opinions, questions or complaints about the GO app or any other inquiries about the handling of User Information to the following contact point:
App Support Desk, GO Inc.
16F, Sumitomo Fudosan Roppongi Grand Tower
3-2-1 Roppongi, Minato-ku, Tokyo 106-6216
The Company will strive to continuously improve the handling of User Information by appropriately reviewing such handling, and may amend this Policy where necessary. If this Policy is amended, the Company will notify Users thereof by announcing it on the Company’s website or by any other means prescribed by the Company. However, in case of any amendment for which the consent of Users would be required by law, the Company shall obtain the consent of Users by the means prescribed by the Company.
※In the event of any conflict or inconsistency between the Japanese version and any other language version of this Policy, the Japanese version shall prevail.