niseko app

Japan No.1 Taxi App

GO is the No.1* taxi app, serving 45 prefectures in Japan.
Service will be available in the Niseko area for a limited time during the winter of 2023-2024.

Service period
Dec.11 2023 - mid of March 2024

* Survey by
- Number of taxi app downloads in Japan(Total of App Store and Google Play)
- Survey period: October 1, 2020 - September 30, 2023*Actual app screen may differ.

step1: sign up
step2: GO Pay Setting
step3: Request and Ride Taxi

Service Areas

Service Areas

Available in the following areas in Abuta-gun, Hokkaido

  • Kutchan-cho
  • Niseko-cho
  • Part of Kombu area in Rankoshi-cho

*Long distance rides are not allowed from Niseko area. (ex. for Sapporo, New Chitose Airport)
*There are some locations within the service area that cannot be set as pickup points and destinations. (ex. dangerous steep hills, etc.)
*Areas shaded in red are locations where pickup and drop off is not available.

Important Guidelines

Location Permission

Location information is required to use the app.
Allow location permission on your device.

GO App Charge

Normal fare and GO App charge (¥900) will be charged per ride.

Passengers / Car Type

The number of passengers and car type cannot be specified.
If traveling with lots of luggage, a single vehicle may not be able to accommodate your entire group.


Reservation feature is not available in this area.
Only immediate dispatches are possible.

Payment Method

Limited to GO Pay (cashless payments). Please register your credit card in advance.

Destination Settings

Destination must be set in advance when requesting a taxi.

Riding Outside of the Service Area

Riding outside of the service area is not allowed.(ex. for Sapporo, New Chitose Airport)

Cancellation Policy

A cancellation fee will be charged in the following cases.

  • When the user cancels a dispatched taxi after more than 3 minutes have passed since confirming the dispatch.
  • When the taxi driver cancels the dispatch due to the user not being located for more than 5 minutes after the taxi has arrived at the designated pickup location.

For more information, please visit here.


Mobile Network

Can I register and use the app only on Wi-Fi?
Can't receive SMS verification code

Sign Up

Can't register the account


Can't register the credit card
Where can I register the credit card? I skipped the credit card setup when I registered my account.
Can I pay with cash or in-car payment?

Request Taxi

Error occurs when setting pickup location and destination
Cannot tap the "Next button", even if I set the pickup location and destination
Cannot tap the "Request Taxi button"
Unable to dispatch no matter how many times I request
Can I specify the car type or size?
Can I dispatch multiple taxis by one request?
I'd like to ride with a large group

To Ride Taxi

The taxi did not arrive at the estimated scheduled time
"Arrived" is displayed, but can't find the taxi
The taxi arrived, but we were informed that it could not accommodate all the passengers

During Riding and After Get Off

Is it possible to change my destination?
How to check the usage history?
I have a lost item in the taxi.


Is cancellation after the car request available?
I dispatched a taxi but left the location because it was too late to arrive
Cancellation fee was charged


Can I take a taxi on the street?
For other general FAQs about the GO app, please click here.

Download App

google play app store

Apple and the Apple logo are trademarks of Apple Inc. and registered in the U.S. and other countries.
App Store is a service mark of Apple Inc.

Google Play is a trademark of Google LLC.

Special Offer ¥500 off coupon
for new users!

*New users will automatically receive a coupon worth 500 yen.
*Coupons will not be granted to those who have already registered for the app in the past.
*Coupons must be used with GO Pay payment method.
*Only one coupon can be used per ride.
*Coupons have an expiration date. Please check the date before using.


Please contact us from [Inquiries] in GO App or inquiry form.