GO pricing

Revised June 25, 2025

Usage of the GO app is subject to the following charges (including tax).
Before requesting a ride, you can view the breakdown of the fare (if the destination is entered), the pick-up fee, and the service charges on the ”Fee details" screen in the app.

1. Taxi fare

Following are the charges the customer will pay to the taxi company under the transportation contract:

(1) Fare
Charge for the service that transports the customer to the designated destination.
You can choose from a meter fare, a prefixed fare, and an airport flat rate fare.
(When “meter fare” is selected, the fare shown on the car request screen is an approximate amount.)
(When using the Charter, a Total Hourly Fare is applied.)

◆Meter fare
This fare is calculated by the taxi meter based on the distance and time to the destination.
Click here for more information.
▼What is a meter fare?
https://support.go.goinc.jp/hc/articles/25883319016345

◆Pre-fixed fare
This fare is determined by the app prior to your travel based on the distance of the assumed route from the starting point to the destination.
Depending on traffic conditions, the prefixed fare may be higher than the meter fare.
Click here for more information.
▼What is a pre-fixed fare?
https://support.go.goinc.jp/hc/articles/25883311513753
▼Precautions when changing a destination
https://support.go.goinc.jp/hc/articles/25883275665177

◆Airport flat rate fare
This is a flat rate set for traveling between a specific area and a specific airport.
Click here for more information.
▼What is an airport flat fare?
https://support.go.goinc.jp/hc/articles/25883319809817

◆Total Hourly Fare
When using the Charter,a Total Hourly Fare is applied.
Click here for more information.
▼About charter fare and payment methods
https://support.go.goinc.jp/hc/en-us/articles/45441586665497
(2) Pick-up fee
A pick-up fee applies each time the app is used to request a ride. The pick-up fee is the fee charged for the customer to be picked up by the taxi.
The amount charged depends on the regulations of the concerned taxi company.
You can check these fees on the "Taxi companies" screen in the app.
▼What is the pick-up fee?
https://support.go.goinc.jp/hc/articles/25883297702169
(3) Tolls and parking fees
These are fees charged for using toll roads or paid parking lots during your trip. Estimated fares on the app screen when requesting a ride do not include tolls. The customer bears these costs.

▼Toll and parking fees
https://support.go.goinc.jp/hc/articles/25883275829401
(4)Information on discounts
Some taxi companies may offer discounts on long-distance trips or for passengers with physical or mental disabilities. Click here for more information.
▼Long-distance discounts
https://support.go.goinc.jp/hc/articles/25883305684889

▼How are public discounts applied?
https://support.go.goinc.jp/hc/articles/25883275967129

▼Is there a discount for passengers with disabilities?
https://support.go.goinc.jp/hc/articles/25883319584153
(5)Surcharges
Late night or early morning surcharges may be applied depending on the taxi company used. Click here for more information.

▼Can I request a ride late at night or very early in the morning?
https://support.go.goinc.jp/hc/articles/25883306782617

A “winter surcharge” may apply in winters in the Hokkaido, Tohoku, and Hokuriku regions, and a “sleeper surcharge” may apply for vehicles installed with reclining seats/sleeping facilities.

2. Service charge

These are fees that the customer pays to GO for requesting a ride or to cover certain arrangements and conditions.
Service charge fees vary depending on the area, the season and the supply/demand situation, so they may change depending on the timing.

(1) GO App charge
・Service fee: JPY 100
・Depending on the taxi company, some may not charge this fee.
・Before requesting a ride, you can find out GO App charge price for each taxi company on "Taxi companies" screen in menu tab and "Select taxi company" screen in the "Ride preferences" screen.
▼Areas covered
https://support.go.goinc.jp/hc/articles/25883257751193
(2) International service charge
・Service fee: JPY 200 (This will not be charged in areas with Remote area service charge.)
・Click here for details.
▼What is International service charge?
https://support.go.goinc.jp/hc/en-us/articles/46695032643737
(3) Remote area service charge
・Service fee: JPY 300–900 (depending on the area and the season)
・Areas: Niseko and Karuizawa area
・Click here for details.
▼What is Remote area service charge?
https://support.go.goinc.jp/hc/articles/33936396851481
(4) Reservation fee
・Fee: JPY 370–980 (depending on the area and supply/demand conditions)
・Click here for details.
▼Information on areas covered
https://support.go.goinc.jp/hc/articles/25883318533017
(5) Priority Ticket service charge
・Fee: JPY 300–980 (depending on the area and supply/demand conditions)
・Click here for details.
▼What is a priority pass?
https://support.go.goinc.jp/hc/articles/25883320991257
※ This service will be recommended based on the supply/demand situation after a taxi is requested. Please note that the fee is in addition to the fare shown on the screen before requesting a ride.
(6) Option fees
・High-rated drivers' fee, JPN TAXI model request fee, fee for vehicles with air purifiers or other special equipment: JPY 150 each
Click here for details.
▼What are the options?
https://support.go.goinc.jp/hc/articles/25883320478745
(7) Airport flat rate fee
・Surcharge: JPY 400
・Click here for details
▼What is an Airport flat rate fee?
https://support.go.goinc.jp/hc/articles/25883319809817
(8) GO PREMIUM charge / Van charge
・Up to 50% of the normal fare will be charged as a GO PREMIUM charge/ Van charge. A minimum charge of at least JPY 500 (including tax) is set for each charge. If the calculated amount is less than JPY 500, the minimum charge will be applied as each charge.
※When using the Charter, a GO PREMIUM charge is displayed on the invoice, but it is already included in the amount billed to the customer.
・GO PREMIUM charge and its minimum amount may vary depending on the area, supply/demand conditions and customer usage conditions at the time. Please check the ”Fee details" screen in the app at the time of requesting your ride.
※If you are using an older version of the app, the GO PREMIUM charge / Van charge may not be displayed correctly. Please update to the latest version.
・For more information on GO PREMIUM, including areas covered, please click here.
▼Information on GO PREMIUM
https://go.goinc.jp/en/premium

▼FAQ of GO PREMIUM
https://support.go.goinc.jp/hc/en-us/articles/25883327217561-About-GO-PREMIUM

▼FAQ of Van(Large Vehicle)
https://support.go.goinc.jp/hc/en-us/articles/39065999486233

▼About charter fare and payment methods
https://support.go.goinc.jp/hc/en-us/articles/45441586665497
(9) GO Shuttle Arrangement Fee
・GO Shuttle Arrangement Fee: This fee is calculated by taking the GO Shuttle ride fare shown at the time of reservation and subtracting on operating fee allocated based on each passenger’s traveled distance.
・You can check the details of this fee in your ride history.
・Click here for details.
▼ GO Shuttle Arrangement Fee
https://support.go.goinc.jp/hc/articles/38597535284889
(10)Vehicle Selection Charge
・When using the Charter, a Vehicle Selection Charge is applied for your use.
※Although a "Vehicle Selection Charge" appears on your invoice, it is already included in your total billed amount.
▼About charter fare and payment methods
https://support.go.goinc.jp/hc/en-us/articles/45441586665497

3. Cancellation fee

This fee is charged when a customer cancels a ride request or a driver cancels your request based on certain conditions.
・Cancellation fee: JPY 500
・Click here for detailed conditions.
▼Cancellation policy
https://go.goinc.jp/cancel_policy_app

When using the Charter, the cancellation fee charged will vary depending on the timing of the customer's cancellation.
・Click here for more information.
▼Cancellation policy of Charter
https://support.go.goinc.jp/hc/en-us/articles/47632520968345

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