GO Terms of Use

Revised on December 11, 2024
JP / EN

1 General Provisions

1.1. Application and Amendment

1.1.1. Application of These Terms

These Terms of Use shall apply, as a special agreement under the Part on Arranged Travel Contract of the Travel Terms and Conditions, between the Company and all persons who use the services provided on the website and the services provided by the application software called “GO” (hereinafter referred to as “GO”) operated by GO Inc. (hereinafter referred to as the “Company”) (hereinafter collectively referred to as the “App”; in case of change in the names of the apps, the term “App” includes the apps as changed) (hereinafter referred to as the “Services”) (hereinafter each referred to as a “User”). The term “Services” includes, among other things, the “Taxi Allocation Service,” “GO Pay,” “GO Ticket,” and “Coupon,” each as defined below, and further includes cases where these Services are provided by the Company through services of third parties partnered with the Company.

1.1.2. Individual Terms

Where any terms have been established separately herefrom for the Services (hereinafter referred to as “Individual Terms”), Users are subject to the provisions of those Individual Terms in addition to these Terms of Use. In the event of any inconsistency between any provision of these Terms of Use and any provision of any Individual Terms, the provisions of Individual Terms shall prevail.

1.1.3. Amendment of These Terms

If the Company deems it necessary, the Company may amend the provisions of these Terms of Use pursuant to the provisions of Article 548-4 of the Japanese Civil Code. In such case, the Company will publicize the provisions of these Terms of Use as changed, and the effective date by posting on the App or the Company’s website or by other means. These Terms of Use as changed will apply to all Users as from such effective date.

1.2. Usage Contract

1.2.1. Formation of a Usage Contract

Each User must accept the provisions of these Terms of Use before using the Services. Upon such acceptance by the User, a contract whose terms consist of these Terms of Use (hereinafter referred to as a “Usage Contract”) is formed between the Company and the User.

1.2.2. Use by Minors

A minor shall have obtained the consent of his/her parent or other legal representatives before using the Services.

1.2.3. Account

Each User must create an account for the Services(excepting the services provided on the website) by registering, in Japan, the information prescribed by the Company (including, without limitation, authentication information; hereinafter referred to as “Registration Information”). The information of the User’s use of the services on the website will be transferred to the App when the User creates an account for the App within a certain term. The Company will deem all acts performed by using the Registration Information to have been performed by the User. In any services provided by the Company other than the Services, the Company may use the User’s Registration Information and account for the Services.

1.2.4 Termination of the Usage Contract

The User is entitled to terminate the Usage Contract at any time pursuant to the procedure prescribed by the Company. However, the Company may not accept the termination of the Usage Contract by the User if any reasonable grounds exist such as in case the User has unfulfilled obligations under the Usage Contract. Once the Usage Contract is terminated, the User will no longer have access to the Registration Information or any other information on the User’s use of the Services.

1.3. Representations and Warranties, and Covenants

Each User represents and warrants the following:

  1. (1) That the User is not and was not an antisocial force or the like (meaning an organized crime group, a member or quasi-member of an organized group, an organized crime group-associated company, a corporate extortionist (sokaiya) or the like, a rogue person or group proclaiming itself to be a social activist (shakai undo to hyobo goro), an organized special intellectual crime group (tokushu chino boryoku shudan) or the like, or any other person similar to any of the above; the same applies hereinafter).
  2. (2) That the User does not and did not have any interaction or involvement with any antisocial force or the like, such as cooperating or being involved in the maintenance, operation, or management of an antisocial force or the like through providing funds or otherwise.
  3. (3) That the User does not and did not have any interaction or involvement with any antisocial force or the like, such as cooperating or being involved in the maintenance, operation, or management of an antisocial force or the like.
  4. (4) That the Registration Information is that of the User.
  5. (5) That the Registration Information is true, accurate, and complete information, and will be kept up to date.
  6. (6) That the User will carefully manage his/her account for the Services for himself/herself to prevent unauthorized use thereof.

1.4. Use of the Services

Each User shall use the Services pursuant to the procedures set forth herein and by the Company.

1.5. Fees and Payment Method

Each User shall pay consideration for using the Services pursuant to the procedures set forth herein and by the Company.

1.6. Prohibited Acts

In using the Services, a User must not engage in any act that falls or is likely to fall under any of the following:

  1. (1) Any act that directly or indirectly infringes any intellectual property rights, rights of publicity, privacy rights, honor or other rights or interests of the Company, any business entities that provide the passenger transport service (including, without limitation, taxi company, local government ; hereinafter collectively referred to as an “Entity”), any other User, or other third parties.
  2. (2) Any false request for taxi allocation.
  3. (3) Any act of repeating cancellation after the User is notified of the scheduled arrival time or the finalization of taxi allocation on the order completion screen (hereinafter referred to as “After Taxi Allocation Finalization”).
  4. (4) Any act of requesting taxi allocation for the purpose of transporting loads whose volume or size is beyond limits expected in ordinary passenger transport, such as a large volume of moving boxes or large commercial materials.
  5. (5) Any act of riding in a manner that differs from conditions on the order completion screen.
  6. (6) Any act related to any criminal act or violating public order and morals.
  7. (7) Any act of bringing into taxis any item that may cause harm to a driver or other third parties, emit an strange odor, or any other prohibited item that the Company deems inappropriate.
  8. (8) Any act that violates any law or regulation, any court judgment, decision, or order, any legally-binding administrative action, or any internal rules of any industry association to which the Company or the User belongs.
  9. (9) Any act of transmitting information containing a computer virus or any other harmful computer program.
  10. (10) Any act of tampering with information that may be used in connection with the Services.
  11. (11) Any act that interferes with the Company’s operation of the Services.
  12. (12) Any act of deciphering, analyzing, decompiling, disassembling, or reverse-engineering the App or any server in the possession of the Company or any information, correspondence, etc. generated by the App, the website or such server.
  13. (13) Any act of impersonating another individual or organization or unjustly pretending to have a relationship with another individual or organization.
  14. (14) Any act of taking advantage of bugs or malfunctions of the App or the website.
  15. (15) Any act of utilizing the Services for commercial purposes, except those acts that are expressly allowed in GO BUSINESS or any other service provided by the Company to for-profit corporations.
  16. (16) Any act of causing or permitting a third party to use the User’s account for the Services or lending, assigning, selling, pledging, or otherwise disposing of such account to, or in favor of, a third party.
  17. (17) Any act of registering the User’s own information with the App or the website outside Japan.
  18. (18) Any other act reasonably considered inappropriate by the Company.

1.7. Attribution of Rights

Each User accepts that all proprietary rights and intellectual property and other property rights in the Services (including without limitation all icons, numerical values, and data indicated on the Services; the same applies hereinafter) are vested in the Company or its licensors. Unless otherwise expressly stated herein, none of these property rights is transferred to the User or is licensed to the User for his/her use.

1.8. Personal Information

1.8.1 The Company shall handle in accordance with the privacy policy separately established by the Company, and each User acknowledges that the Company will so handle, all personal information of the User received by the Company in the course of providing the Services (including “personal information” as defined in the Act on the Protection of Personal Information, email addresses, and the User’s location information; the same applies hereinafter).

1.8.2 Each User shall authorize the Company to provide such part of the User’s personal information as is specified by the Company to the relevant Entity and other businesses, to the extent necessary for taxi allocation and for completion of payment of the Taxi Fare, etc. as required by these Terms of Use, and the Company shall provide the User’s personal information to the Entity and other relevant businesses on behalf of the User.

1.8.3 The User agrees in advance that messages and calls exchanged between the User and a driver through the Services may be obtained, viewed by the Company and the Company provides to the Entity to which the driver belongs to only for the purpose of realizing and improving the Services.

1.9. User’s Liability for Damages

1.9.1 If the User causes damage to the Company as a result of the User’s breach of these Terms of Use or in connection with the User’s use of the Services, the User must compensate the Company for such damage.

1.9.2 If, in connection with the User’s use of the Services, the User receives a complaint from an Entity, another User, or any other third party, or a dispute arises between any of the above entities and the User, the User shall immediately notify the Company of the details of such complaint or dispute, shall handle the claim or dispute at the expense and responsibility of the User, and shall report the process and results thereof to the Company at its request.

1.9.3 If the Company receives any demand or claim from an Entity, another User, or any other third party, in connection with the User’s use of the Services on the grounds of violation of rights or for any other reason, the User shall compensate the Company for the amount of money (if any) the Company is obligated to pay to such third party based on such demand.

1.10. Exemption of the Company’s Liability

1.10.1. No Warranty

The App and the Services are provided on an “as-is” basis. The Company does not, whether expressly or implicitly, warrant that the Services are free from security or other defects, errors, bugs, rights infringement, insecurity, or unreliability(hereinafter referred to as “Defects”), or warrant the accuracy, integrity, effectiveness, fitness for particular purposes, or commercial usefulness of the Services, and the Company has no obligation to eliminate these Defects before providing the Services to Users.

1.10.2. Exemption of the Company’s Liability

  1. (1) If a Usage Contract constitutes a “Consumer Contract” as defined in the Consumer Contract Act, and if any damage is incurred by the User (including loss of data or failure of or damage to equipment as a result of the User’s use of the Services) due to slight negligence on the part of the Company, then the Company assumes liability for damages within the extent of damage that would normally occur and up to the amount of the higher of the Arrangement Fees or the pickup fee related to the relevant taxi allocation request (provided that if such amount is nil, it shall be deemed to be five hundred (500) yen).
  2. (2) If a Usage Contract does not constitute a “Consumer Contract” as defined in the Consumer Contract Act), and only if any damage is incurred by the User due to gross negligence on the part of the Company, then the Company assumes liability for damages within the extent of damage that would normally occur and up to the amount of the higher of the Arrangement Fees or the pickup fee related to the relevant taxi allocation request (provided that if such amount is nil, it shall be deemed to be five hundred (500) yen).

1.11. Suspension of Use

If any of the following events occurs or is likely to occur in respect of a User, the Company may suspend or discontinue the provision of all or part of the Services to the User without prior notice to the User, in which case the User must promptly uninstall or otherwise erase the App from the compatible device in the possession or control of the User.

  1. (1) Where the User breaches any provision of these Terms of Use or any of the applicable Individual Terms.
  2. (2) Where the User uses or attempts to use the Services for such purpose or in such manner as may cause damage to the Company, an/other User(s), or other third parties.
  3. (3) Where the User interferes with the operation of the Services by any means.
  4. (4) Where the User admits its inability to pay its debts as they fall due or becomes insolvent, or where a petition for commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, special conciliation, or any proceedings similar to any of the above is filed by or against the User.
  5. (5) Where any bill, draft, note, or check drawn or accepted by the User is dishonored, or where the User is subject to suspension of transactions by a clearinghouse or any other similar action.
  6. (6) Where a petition for attachment, provisional attachment, provisional disposition, compulsory execution, or public auction is filed against the User.
  7. (7) Where the User is subject to coercive collection of unpaid taxes or public charges.
  8. (8) Where the User dies.
  9. (9) Where the User has not used the Services for one (1) year or more.
  10. (10) Where the Company previously suspended the User’s use of the Services or any other service provided by the Company
  11. (11) Where the User fails to pay Taxi Fares, Cancellation Fee, etc.
  12. (12) Where the Company reasonably considers that the User caused a nuisance to a Taxi Companies and other Users.
  13. (13) Where the Company otherwise reasonably considers that it is not appropriate to keep the User registered as a User.

1.12. Suspension of the Services

In any of the following events, the Company shall be entitled to suspend or interrupt the provision of all or part of the Services to the User without prior notice to the User:

  1. (1) Where the Company conducts regular or emergency inspection or maintenance work on the computer system for the Services (including the server for the App and the website).
  2. (2) Where the relevant computers, communication lines, etc. stop due to an accident.
  3. (3) Where the Company becomes unable to provide the Services due to a fire, power failure, act of God, or other force majeure.
  4. (4) Where the Company otherwise considers that such suspension or interruption is necessary.

1.13. Effective Term

A Usage Contract shall remain in full force and effect between the Company and the User from the time of formation of the Usage Contract until the earliest of: (i) the date on which the Company or the User deletes the User’s account; (ii)the date on which the User erases the App from his/her compatible device by uninstalling the App or by other means; or (iii) the date on which the provision of the Services is terminated.

1.14. No Assignment

1.14.1. No User is entitled to transfer, assign, provide as security, or otherwise dispose of any right or obligation under the Usage Contract to or in favor of any third party.

1.14.2. If the Company transfers its business related to the Services to another person, the Company is entitled to, and each User acknowledges and agrees in advance that the Company is entitled to, transfer the Company’s status under the Usage Contract, the Company’s rights and obligations under these Terms of Use, and information on the User to the transferee of the business transfer in association with the business transfer. This acknowledgment and agreement by the User shall cover not only business transfers but also company splits and all other events in which a business is transferred.

1.15. Survival

The provisions of Section 1.5 (only if any payment is outstanding), 1.7, 1.9, 1.10.2, 1.11, 1.13 through 1.15, 2.2.3 (only if any payment is outstanding), 2.4, 2.6, and 3.3 through 3.7 (in the case of Sections 3.3 through 3.7, only if any payment is outstanding) shall remain in full force and effect notwithstanding the termination of a Usage Contract.

1.16. Governing Law and Jurisdiction

These Terms of Use shall be governed by the laws of Japan. The parties hereto agree that the Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any dispute related to the Services.

1.17. Means of Notification

All notices from the Company to a User will be given using the User’s email address or telephone number registered with the App, by means of notification using the App’s function or by display on the website and shall be deemed received when a notice given by email or SMS or through the App should normally be received. For the website, it shall be deemed to received when the User browses the website.

1.18. Discontinuation of Services

The Company shall be entitled to discontinue all or part of the Services at any time for its own reason.

2 Taxi Allocation Service

2.1. Use of Taxi Allocation Service

This Section 2, “Taxi Allocation Service,” sets forth the taxi allocation service provided by the Company (including the various functions provided by the Company in relation to taxi allocation).

2.2. Taxi Allocation Service

2.2.1. Formation of a Taxi Allocation Contract

  1. (1) At the time when the Company indicates on the Services a vehicle (including, without limitation, taxi, limousine, vehicle permitted by law to provide the paid passenger transport service; hereinafter collectively referred to as a “Taxi”) available for pickup in response to a User’s request to the Company, made in accordance with the method specified by the Company, for arrangement of a Taxi available for pickup at the location specified by the User (hereinafter referred to as a “Taxi Allocation Service”), the Company shall be deemed to have accepted the request, and a contract for the Taxi Allocation Service is formed between the User and the Company (hereinafter referred to as a “Taxi Allocation Service Contract”).
  2. (2) The Company will strive to search for a Taxi available for pickup in response to the User’s taxi allocation request but does not promise that a Taxi will be available to the User for ride. Therefore, the Company assumes no liability for any lack of availability of Taxi of the Entity of the User’s choice (meaning the number of Taxi considered by the Entity to be available for pickup at the time of the taxi allocation request; the same applies hereinafter), no liability for cancellation by the Company due to bad weather or road conditions.
  3. (3) The Arrangement of a Taxi under the Taxi Allocation Service Contract is completed when the Company indicates a Taxi available for pickup on the Services. The Company assumes no liability for riding a Taxi. The User agrees that the Company shall not be liable for any cancellation of the arrangement by the Entity.
  4. (4) The indication of reservation completion in AI reservation, GO SHUTTLE, etc. only means that the request has been accepted, and does not guarantee that a Taxi can be arranged or that the User can board the Taxi.
  5. (5) The User acknowledges and agrees in advance that a vehicle permitted by law to provide the paid passenger transport service is allocated to the User.

2.2.2. Terms and Conditions of a Taxi Allocation Service Contract

  1. (1) The terms and conditions of the Taxi Allocation Service Contract will be shown on the Services prior to a taxi allocation request. Such terms and conditions may be shown on the page to which the User is taken. The User shall read the terms and conditions so shown.
  2. (2) The passenger transport service will be provided by the Entity to the User. The Company assumes no responsibility for the provision of the passenger transport service by the Entity to the User. Each of the Taxi Companies listed on the Service provides passenger transport services at their own responsibility. Unless otherwise expressly stated in these Terms of Use, the Company provides no warranty as to the provision of passenger transport services by these Taxi Companies.
  3. (3) The User shall pay the following fare and fee (hereinafter collectively referred to as the “Taxi Fare, etc.”) for his/her use of the Taxi Allocation Service:
    • (i)The Taxi Fare.
    • (ii)The Arrangement Fees.

2.2.3. Fares and Fees

  1. (1) Taxi Fares
    A “Taxi Fare” means the fare, wait time fee, pickup fee, expressway tolls, parking fees, taxi allocation system usage charge, and other fees and charges as prescribed by the Entity that are required for the provision of the passenger transport service. When the Pre-fixed Fare Function is used, the User shall pay the fare determined by the Company based on the fare system established by the Entity and the relevant factor set by the relevant transportation bureau.
  2. (2) Arrangement Fees
    “Arrangement Fees” means the fees prescribed by the Company for using the functions provided by the Company. Details of the functions provided by the Company are here. Details of the Arrangement Fees are here. The Arrangement Fees shall be paid by GO Pay set out below or any other means accepted by the Company. Each User acknowledges and agrees in advance that the Company will assign its claims for Arrangement Fees against the User to the relevant Taxi Companies, except where payment was made by GO Pay or otherwise directly to the Company. A User shall not use against any Entity any defense that he/she may have against the Company.

2.2.4. Payment Method

  1. (1) When the User chooses to pay by GO Pay, the User shall pay the Taxi Fare, etc. pursuant to the provisions of these Terms of Use.
  2. (2) When the User choose to pay in the taxi, the User shall pay the Taxi Fare, etc. pursuant to the instructions of the Entity.
  3. (3) Notwithstanding the preceding two items, the Company shall, in certain cases specified by the Company, be entitled to receive the Taxi Fare, etc. on behalf of the Entity or, at the request of the User, pay the Taxi Fare, etc. to the Entity on behalf of the User.

2.3. Cancellation

  1. 2.3.1 If the User cancels a taxi allocation request After Taxi Allocation Finalization, the Company will charge the cancellation fee, the Arrangement Fees, and other fees and charges (hereinafter collectively referred to as the “Cancellation Fee”) to the User pursuant to the cancellation policy established by the Company, and the User shall pay the Cancellation Fee by the method specified by the Company.
  2. 2.3.2 The Company will deem that a Taxi Allocation Service Contract has been cancelled by the User in certain cases, such as where the User takes a Taxi that is not the one allocated in response to the User’s taxi allocation request or where the User fails to show up at the location specified by the User after a certain time following arrival at such location of the Taxi allocated in response to the User’s taxi allocation request.

2.4. Change After Taxi Allocation Finalization

If a User wishes to change the details of a taxi allocation request after making it through the Services, the User shall, through the App, pay the Cancellation Fee, cancel the taxi allocation request, and make another taxi allocation request. Whether or not a taxi will actually be allocated upon the second taxi allocation request depends on the situation at the time of such second taxi allocation request.

2.5. Pre-fixed Fare Function

Subject always to the Company’s approval, a User is entitled to use the function that allows a User to make a taxi allocation request requiring the use of such route and to charge such fare as is fixed on the Services in advance (hereinafter referred to as “Pre-fixed Fare”) (hereinafter referred to as the “Pre-fixed Fare Function”). Where a User makes a taxi allocation request using the Pre-fixed Fare Function, the User accepts the following terms:

  1. (1) In the event of route change for the User’s own reason during the travel, the User will be required to pay the total of: (i) the amount of Pre-fixed Fare as fixed at the time of order; and (ii) the metered fare (measured by the time distance combined system) from the point of change.
  2. (2) The amount of Pre-fixed Fare may be higher than the amount of metered fare or fixed fare if the traffic is light or in such other cases.
  3. (3) If the User fails to show up at the location specified by the User after the lapse of a certain amount of time from the scheduled arrival time, Pre-fixed Fare will be superseded by metered fare or cancellation is deemed to have been made.

2.6. Third-Party Use

Where the person who makes a taxi allocation request using the Services (hereinafter referred to as the “Orderer”) is not the person who will receive the passenger transport service (hereinafter referred to as the “Passenger”) (hereinafter referred to as “Third-Party Use”), the Orderer shall have the Passenger accept or comply with the provisions of these Terms of Use (including the privacy policy referred to in Section 1.8), and shall assume any liability for any breach of these Terms of Use by the Passenger and any other liability that may arise in connection with the Passenger’s receipt of the passenger transport service associated with the taxi allocation request.

2.7. Grounds for Refusal of Taxi Allocation

If the Company considers that a User has made any of the following taxi allocation requests, the Company shall be entitled to refrain from searching for a Taxi available for pickup and to cancel any Taxi Allocation Service Contract that may have been formed.

  1. (1) A taxi allocation request that requires pickup at a location outside the geographical area specified by the relevant Entity.
  2. (2) A taxi allocation request made in a manner that breaches these Terms of use.
  3. (3) A taxi allocation request containing false information.
  4. (4) A taxi allocation request made by a User whom the Company has received a request from the relevant Entity that the Company reject any taxi allocation request from.
  5. (5) A taxi allocation request made by a User who made a cancellation more than once in the past.
  6. (6) A taxi allocation request made by a User where the User is reasonably suspected of having had an unauthorized taxi ride in the past.
  7. (7) Any other taxi allocation request reasonably considered inappropriate by the Company.

2.8. No Warranties with Respect to the Taxi Allocation Service

Each User accepts the following terms:

  1. (1) Even if the reservation has been made, the Company makes no warranty that the User will be picked up at the time and location as per his/her taxi allocation request since whether taxi allocation is successful depends on the weather and traffic conditions and the availability of Taxis, among other things.
  2. (2) With the exception of the Pre-fixed Fare and other fixed fare functions, Taxi Fares are indicative only and may be higher than the estimated Taxi Fares due to traffic jams or for any other reason.
  3. (3) The Company makes no warranty that the User’s use of the Services complies with all laws, regulations, etc. applicable to the User.
  4. (4) The User shall maintain communications for using the Services at the expense and responsibility of the User.
  5. (5) The Company makes no warranty with respect to the accuracy of location information of the User. The User may not be able to use the Services due to errors in location information or due to other circumstances.
  6. (6) The Company makes no warranty with respect to the accuracy, integrity, or timeliness of travel history information.
  7. (7) The User may not be able to use the Services if the User is in breach of these Terms of Use or if the relevant taxi allocation request is erroneous.
  8. (8) Any transaction, communication, dispute, etc. that may occur between the User and the Entity or any other third party in connection with the Services shall be handled and resolved at the expense and responsibility of the User.

2.9. Tip for the Driver

Subject to his/her acceptance of the following provisions, the User may use the Services to send money on a voluntary basis to the driver who provided the passenger transport service (hereinafter referred to as a “Tip”):

  1. (1) The User may send a Tip to the driver only if the driver expresses his/her intention to receive it.
  2. (2) The Tip shall not exceed the applicable Taxi Fare, etc.
  3. (3) The Tip may be sent solely by the method specified by the Company.
  4. (4) The Tip will be received by the Company on behalf of the driver and will be sent to the driver by converting it to such points at such time as is prescribed by the Company.
  5. (5) The amount of Tip to be received by the driver will be in the balance after deducting the prescribed fee from it.
  6. (6) Once the procedure for sending the Tip is completed by the User, the Tip shall be irrevocable and non-refundable.
  7. (7) Any dispute over the Tip shall be resolved between the User and the driver.

2.10. Mutual rating with a driver

  1. 2.10.1 The User may evaluate his/her rides through the App within a certain time after getting off the Taxi. The User agrees that the User's evaluation data will be displayed in the Services and used(including, but not limited to, providing an Entity, drivers, etc.) for the purpose of improving, enhancing, and developing the Services provided by the Company.
  2. 2.10.2 The User agrees that his/her ride through the App may be evaluated by a driver.

3 Use of GO Pay

“GO Pay” is a service that allows a User to pay a Taxi Fare, etc. by using the payment method registered with the App by the User in advance. Some Taxi Companies may not accept GO Pay.

3.1. Registration with GO Pay

To use GO Pay, a User shall make prior registration with GO Pay pursuant to the procedure prescribed by the Company.

3.2. Compliance Rules on Payment Methods

A User shall use GO Pay in compliance with the contract with the provider of the payment method registered by the User with GO Pay.

3.3. Payment

3.3.1. Where a User has specified a payment method for the Taxi Fare, etc. on GO Pay, the User may pay the Taxi Fare, etc. by the payment method registered in advance. In such case, the Company shall be entitled to receive such Taxi Fare, etc. on behalf of the Entity or, at the request of the User, pay such Taxi Fare, etc. to the Entity on behalf of the User.

3.3.2 The handling of sales involving the use of GO Pay, the time of billing to the User, billing details, cut-off dates, and other details of the use of GO Pay shall be subject to the applicable arrangements between the provider of the payment method and the Company or the Entity and to the applicable payment rules. The sales processing date and other payment processing dates associated with the use of GO Pay may be different from the actual pickup date.

3.4. Maximum Amount of Payment

The Company shall be entitled to set the maximum amount of a Taxi Fare, etc. that is allowed to be paid per payment. In such case, the Company will specify such maximum amount on the App. If any Taxi Fare, etc. payable by a User exceeds the maximum amount, the User shall pay the portion up to the maximum amount by the payment method registered in advance, with the balance to be paid to the Entity by payment means other than GO Pay.

3.5. Prohibition of Use of Payment Means in the Name of a Third Party

The payment means that a User is allowed to register with GO Pay is limited to a credit card or other payment means that the User is duly authorized to use.

3.6. Second Payment Attempt

If for any reason a User is unable to pay the Taxi Fare, etc. by the payment method registered with GO Pay, the User shall make another payment attempt after resolving the cause of the payment failure or shall pay the Taxi Fare, etc. by payment means other than GO Pay.

3.7. Handling of Payment Errors

3.7.1. Each User acknowledges in advance that if the User leaves a Taxi without paying the Taxi Fare, etc., the Company or the Entity may process the payment afterward by the payment method registered with GO Pay. In such case, the sales processing date associated with the use of GO Pay may be different from the actual pickup date.

3.7.2. Each User acknowledges and agrees in advance that if any excess or deficiency is found in the amount of the Taxi Fare, etc. paid by the payment method registered with GO Pay (including without limitation cases involving omission of expressway tolls, parking fees, or other advances paid, or omission of discount application), the amount of Taxi Fare, etc. may be adjusted afterward.

3.8. Refusal of Use of GO Pay

3.8.1. If any of the following events has occurred or is likely to occur in respect of a User’s use of GO Pay, the Company shall be entitled to restrict the User’s use of GO Pay even if the User has registered for use with GO Pay:

  1. (1) Where such use breaches these Terms of Use.
  2. (2) Where the User registers any payment method by which the User was unsuccessful in making payment in the past
  3. (3) Where the information registered for use with GO Pay contains errors or false information.
  4. (4) Where the Company otherwise reasonably considers such use to be inappropriate.

3.8.2. If a User wishes to use with GO Pay again, the user shall undergo some procedures (including identity verification) determined by the Company. This procedure does not guarantee the use of GO Pay again.

3.8.3. Each User acknowledges that if the User, at the time of making a taxi allocation request, chooses GO Pay as the payment method for the Taxi Fare, etc., his/her identity will be verified at pickup by the method specified by the Company. If the driver of the relevant Entity is unable to verify the User’s identity, the User (or the Passenger in case of Third-Party Use) shall not be entitled to use GO Pay but shall pay the applicable Taxi Fare, etc. by payment means other than GO Pay pursuant to the applicable rules established by the Entity.

3.9. No Warranties with Respect to Payment by GO Pay

Payment by GO Pay may not be processed normally due to a poor communication environment at the time of payment. The Company does not warrant that payment by GO Pay will be processed normally.

4 Means of Payment

4.1. E-Taxi Tickets

4.1.1. Use of GO Tickets

An “E-Taxi Ticket” is a taxi ticket (hereinafter referred to as "GO Ticket") issued electro magnetically by the Company. The GO Ticket is a service that can be used by a User(excepting GO BUSINESS's user) to pay Taxi Fares, etc. payable by the User within the set maximum amount, by presenting the GO Ticket to the Entity in a manner prescribed by the Company.

4.1.2. Order of Application of Payment by a GO Ticket

If a GO Ticket is used to make payment, the payment will be applied in the following order: the Arrangement Fees and the Taxi Fare.

4.1.3. Cases Where a GO Ticket Cannot Be Used

The User may not use a GO Ticket if for any reason the contract between the Company and the business partner is suspended or terminated, if for any reason the Company decides to suspend the use of GO Tickets or if a GO Ticket was obtained through a resale site or other method not approved by the Company.

4.2. E-Taxi Coupons

4.2.1. Use of E-Taxi Coupons

An “E-Taxi Coupon” is an electronic taxi coupon (hereinafter referred to as "Coupon") issued by the Company. The Coupon is a service that, when used by a User pursuant to the procedure prescribed by the Company, reduces the amount payable by the User under the Taxi Allocation Service Contract, by up to the set maximum amount.

4.2.2. Cases Where a Coupon Cannot Be Used

When paying the Taxi Fare, etc. without using the Taxi Allocation Service, the User cannot use a Coupon.

4.3. Common Application of GO Tickets and Coupons

4.3.1. Identification Codes

A User can use a GO Ticket or Coupon by registering with his/her App, in advance, the Company's prescribed identifier shown on the GO Ticket or Coupon issued by the Company (hereinafter collectively referred to as an “Identification Code”) and choosing to use the GO Ticket or Coupon at the time of using GO Pay, or by any other method separately specified by the Company. The User shall not disclose, publicize or otherwise make available the Identification Code to third parties unless permitted by the Company.

4.3.2. GO Pay’s Payment Failure

A GO Ticket or Coupon may not be used if the payment by GO Pay is not completed successfully when using the GO Ticket or Coupon. In such case, the User shall use such GO Ticket or Coupon for any other Taxi Allocation Service Contract that may be formed while the GO Ticket or Coupon is valid.

4.3.3. Reissue

The Company shall not be liable for any loss, theft, third party use or other misuse of GO Ticket or Coupon for any reason whatsoever, and shall not reissue them.

4.3.4. Expiry Date

The Company may set an expiry date for a GO Ticket or Coupon. For details, please check the contact form page. After the termination of a User’s Usage Contract, the User will no longer be allowed to use any GO Ticket and Coupon, regardless of its expiry date.

4.3.5. Prohibited Acts

In using the GO Ticket and Coupon, a User must not engage in any of the following acts:

  1. (1) Any act of tampering, reproduction, modification.
  2. (2) Any act of purchasing from a third party (excluding enterprises).
  3. (3) Any act of selling (except for free), pledging, or otherwise disposing.
  4. (4) Any other act reasonably considered inappropriate by the Company.

4.4. Issuance of Receipts

When a User pays a Taxi Fares, etc. using GO Pay, the Company will issue a proper receipt, and a User shall not receive a receipt from an Entity. The Company will issue a receipt only for the amount for which the Company is authorized to issue an invoice. A User should not ask an Entity to issue a receipt. Depending on whether or not a Coupon is used and how the Services are used, the Taxi Fare may be excluded from the amount of the receipt. The method of issuance of a receipt shall be subject to the procedure prescribed by the Company.

In the event of any conflict or inconsistency between the Japanese version and any other language version of these Terms of Use, the Japanese version shall prevail.

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